Privacy Policy

At SparkleSkin, we believe that trust is at the heart of every patient relationship. Protecting your privacy and handling your personal information responsibly is an important part of the care we provide.

This Privacy Policy explains how SparkleSkin collects, uses, stores and protects information when you visit our website, contact us, request an appointment or use our services.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name and contact details
  • Email address and telephone number
  • Appointment and enquiry details
  • Information you choose to provide about your treatment needs or preferences
  • Information submitted through forms on our website
  • Website usage, device and technical information collected through cookies and similar technologies

We only seek information that is relevant to providing our services, communicating with you and improving your experience with SparkleSkin.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests
  • Arrange and manage appointments
  • Provide and coordinate our services
  • Communicate with you about your appointments or enquiries
  • Provide information about treatments and services that may be relevant to you, where permitted
  • Improve our website, services and patient experience
  • Maintain the security and proper operation of our website
  • Meet applicable legal and regulatory requirements

Where we collect information relating to your health or treatment, we treat it with additional care and use it only where necessary for appropriate clinical, administrative or legal purposes.

3. Information Sharing

SparkleSkin does not sell or rent your personal information.

We may share information with trusted service providers or professional partners where this is necessary to operate our website, manage appointments, provide services or meet legal obligations.

Where information is shared with third parties, we take reasonable steps to ensure that it is handled appropriately and securely.

We may also disclose information where required by applicable law, regulation, legal process or to protect the rights, safety and security of our patients, team or organisation.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and enhance your online experience.

Cookies may help us remember preferences, understand website traffic and identify areas where the website can be improved.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore encourage you to take appropriate care when submitting information online.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records and meeting legal, regulatory or professional requirements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

7. Your Rights

Depending on applicable law, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate information to be corrected, or requesting that certain information be deleted where legally permitted.

If you have questions about how your information is handled or would like to exercise an applicable privacy right, you can contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently from SparkleSkin and may have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their policies before providing personal information.

9. Changes to This Privacy Policy

As SparkleSkin continues to evolve, we may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

Any updated version will be published on this page with the relevant revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how SparkleSkin handles your personal information, please contact our team.

We are committed to handling your information with the same care, professionalism and respect that we bring to every patient relationship.

Last updated: [2026.09.01]