Website Terms

Important: This page contains PLACEHOLDER legal text. All content must be reviewed, approved and replaced by a qualified UAE legal advisor before publication. Do not publish this page with placeholder content. SparkleSkin and Axis Gravity must approve the final version before it goes live.

Acceptance of Terms

By accessing or using the SparkleSkin Polyclinic website located at sparkleskin.ae (the "Website"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use this Website.

These Terms apply to all visitors, users and others who access or use the Website. They govern your use of the Website and do not constitute a contract for the provision of medical or aesthetic services

These Terms are governed by the laws of the United Arab Emirates. By using this Website, you consent to the exclusive jurisdiction of the courts of Dubai, UAE, in relation to any dispute arising out of or in connection with these Terms.

Definitions

In these Terms, the following definitions apply:

"We" / "Us" / "Our" :SparkleSkin Polyclinic, operating from International Business Tower, Business Bay, Dubai, UAE.
"Website": The website accessible at sparkleskin.ae and all associated pages, content and functionality.
"User" / "You":Any individual who accesses, browses or uses the Website.
"Content": All text, images, videos, icons, graphics, pricing and other material published on the Website.
"Services":The aesthetic and medical treatments offered by SparkleSkin Polyclinic, as described on the Website.
"Enquiry": Any communication submitted via WhatsApp, contact form or any other channel made available on the Website.
"Applicable Law": The laws of the United Arab Emirates, including applicable regulations of the Dubai Health Authority (DHA).

Website Use

You may use this Website for lawful purposes only. You agree not to use the Website in any way that:

Violates any applicable local, national or international law or regulation;
Is fraudulent, harmful, threatening, abusive, defamatory or otherwise objectionable;
Infringes the intellectual property rights of SparkleSkin or any third party;
Attempts to gain unauthorised access to any part of the Website or its systems;
Transmits unsolicited commercial communications;
Scrapes, harvests or collects data from the Website without written permission;
Disrupts or interferes with the security or performance of the Website.

Permitted Use

You are permitted to access and view Content on the Website for personal, non-commercial purposes only. Reproduction, redistribution or commercial use of any Content requires prior written consent from SparkleSkin.

Access and Availability

We reserve the right to suspend, restrict or terminate access to the Website at any time without notice. We do not guarantee that the Website will be available continuously or free from errors.

Content Limitations

All Content published on this Website is provided for general informational purposes only. It does not constitute and must not be interpreted as:

Medical advice, diagnosis or treatment;
A recommendation for any specific treatment, product or course of action;
A guarantee of any specific outcome or result;
A substitute for professional medical consultation.

Content accuracy: While we take reasonable steps to ensure that the information on this Website is accurate and up to date, we make no warranties — express or implied — regarding the completeness, accuracy or suitability of any Content. Treatment information, pricing and availability are subject to change without notice.

Before & After Images

Before and after images displayed on this Website represent real patients who have provided written consent. These images are provided for illustrative purposes only. Individual results vary. The display of such images does not imply or guarantee that any user will achieve the same or similar results.

Pricing Information

Prices displayed on this Website are indicative only. Standard prices and from-prices are subject to change. Final pricing is confirmed during a physician consultation. No price shown on the Website constitutes a binding offer or quotation.

Intellectual Property

All Content on this Website — including but not limited to text, copy, photographs, videos, graphics, icons, logos, the Sparkle Contour design system and the SparkleSkin brand identity — is the exclusive intellectual property of SparkleSkin Polyclinic or its licensors.

All rights are reserved. You may not reproduce, distribute, modify, transmit, republish, display or create derivative works from any Content on this Website without the prior written consent of SparkleSkin.

Trademarks

"SparkleSkin", the SparkleSkin logo, Sparkle Contour marks and all related names, logos and trade dress are trademarks or registered trademarks of SparkleSkin Polyclinic. Nothing on this Website grants any licence to use these marks without prior written permission.

Third-Party Content

Certain Content — including Google Reviews, third-party icons or embedded maps — may be subject to the intellectual property rights of their respective owners. SparkleSkin makes no claim of ownership over third-party content.

Permitted use: You may print or download individual pages from this Website for personal, non-commercial reference only, provided that no Content is modified and all copyright notices are retained.

Booking & Enquiry Limitations

The Website provides functionality for users to submit enquiries and booking requests via WhatsApp and other contact methods. The following limitations apply:

Enquiries Are Not Contracts

Submitting an enquiry or booking request via the Website — including via WhatsApp — does not constitute a binding contract for the provision of any service. A confirmed appointment is established only upon explicit written confirmation from SparkleSkin.

No Guaranteed Availability

The availability of specific treatments, practitioners or appointment times is not guaranteed by the Website. All bookings are subject to availability and physician assessment.

Consultation Requirement

All treatments offered by SparkleSkin are subject to a mandatory physician consultation. Submitting a booking enquiry does not guarantee that a specific treatment will be administered. Suitability is assessed on an individual basis.

WhatsApp Communications

Where WhatsApp is used as a communication channel, messages are processed during clinic hours. Response times are not guaranteed. SparkleSkin is not liable for any delay in responding to WhatsApp enquiries.

Cancellation and rescheduling: Our appointment cancellation and rescheduling policy applies to all confirmed bookings. [Cancellation policy — to be confirmed and inserted after legal review.]

Medical Information

This Website is operated by a licensed medical clinic regulated by the Dubai Health Authority (DHA). However, Content published on this Website is for informational purposes only and is subject to the following:

No Content on this Website constitutes a medical diagnosis;
No Content constitutes medical advice or a recommendation for treatment;
Treatment suitability is confirmed exclusively during a physician consultation at SparkleSkin Polyclinic;
Results described or illustrated on the Website are indicative only and vary between individuals;
SparkleSkin does not make any guarantee, express or implied, regarding the outcome of any treatment.

Emergency situations: This Website is not an emergency service. If you are experiencing a medical emergency, contact UAE emergency services immediately by calling 999.

All clinical content, before & after images and treatment descriptions published on this Website are reviewed and approved by SparkleSkin's medical team before publication, in compliance with applicable DHA regulations.

Third-Party Links & Services

This Website may contain links to third-party websites, services or platforms, including but not limited to Google Maps, WhatsApp and social media platforms. These links are provided for convenience only.

SparkleSkin has no control over the content, privacy practices or availability of third-party websites and accepts no responsibility or liability for:

The content, accuracy or availability of any third-party website;
Any loss or damage arising from your use of a third-party website;
Any loss or damage arising from your use of a third-party website;

Links to third-party websites do not constitute an endorsement by SparkleSkin of those websites or their content.

Limitation of Liability

To the fullest extent permitted by applicable UAE law, SparkleSkin Polyclinic, its owners, directors, physicians, employees and agents shall not be liable for:

Any indirect, incidental, special or consequential loss arising from your use of the Website;
Loss of data, revenue or business opportunities arising from Website unavailability;
Any reliance placed on Content published on the Website;
Errors, omissions or inaccuracies in the Website Content;
Unauthorised access to or alteration of your data or communications.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable UAE law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Indemnification

You agree to indemnify and hold SparkleSkin and its affiliates harmless from any claims, losses, damages, costs or expenses arising from your breach of these Terms or your misuse of the Website.

Privacy & Cookies

Your use of this Website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

By using this Website, you consent to the processing of your personal data as described in our Privacy Policy, and to the use of cookies as described in our Cookie Policy.

We use Google Analytics 4 (via Google Tag Manager) to analyse website usage. No sensitive personal data — including names, phone numbers or medical information — is transmitted to analytics platforms.

Changes to These Terms

SparkleSkin reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon publication to the Website.

Your continued use of the Website following any changes constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically. The date at the top of this page indicates when these Terms were last reviewed.

Where changes are material, we will make reasonable efforts to notify users via a notice on the Website.

Governing Law & Jurisdiction

These Terms and any dispute or claim arising in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Regulatory compliance: SparkleSkin Polyclinic operates in compliance with applicable regulations of the Dubai Health Authority (DHA) and all relevant UAE federal and emirate-level laws.

Contact

If you have any questions about these Terms and Conditions, please contact us:

SparkleSkin Polyclinic

Other legal pages

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Cookie Policy