FAQ
Clear answers.
Honest guidance.
Find answers to common questions about booking, treatments, pricing, clinic visits and more. If your question is not here, our team is always happy to help on WhatsApp.
How do I book an appointment?
The easiest and fastest way to book is via WhatsApp. Tap any "Book Now" button across the site and a pre-filled message will open. Our team will respond promptly to confirm your appointment and answer any questions.
You can also contact us directly at 050 909 8677 or visit us at our Business Bay clinic.
Do I need to pay a deposit to book?Policy
[PLACEHOLDER — Deposit and booking policy to be confirmed and approved by clinic before publication.]
Can I reschedule or cancel my appointment?Policy
[PLACEHOLDER — Cancellation and rescheduling policy to be confirmed and approved by clinic before publication.]
How long does an appointment take?
Appointment duration varies by treatment. Most consultations take 15–30 minutes. Treatment sessions vary from 30 minutes to over an hour depending on the procedure. Our team will confirm the expected duration when you book.
Do I need a consultation before treatment?
Yes. At SparkleSkin, all treatments begin with a physician consultation. This allows our doctors to assess your health profile, understand your goals and confirm that the recommended treatment is appropriate for you. We never proceed without a proper assessment.
Are consultations with a qualified doctor?
Yes. SparkleSkin is a physician-led polyclinic. All consultations and treatments are conducted by licensed medical doctors — not technicians or beauty therapists.
Is there pressure to book during a consultation?
No. Our approach is based on trust — we believe that trust always comes before treatment. You are never obligated to book during or after a consultation. Our doctors will give you honest information and allow you to decide in your own time.
Are the prices shown on the website final?
What payment methods do you accept?Policy
[PLACEHOLDER — Accepted payment methods to be confirmed by clinic before publication.]
Do you offer payment plans or instalments?Policy
[PLACEHOLDER — Payment plan and instalment options to be confirmed by clinic before publication.]
How do I know which treatment is right for me?
Our physicians will guide you to the right option during your consultation. You can also browse our Explore by Concern or Goal page to explore relevant options based on what you would like to improve. Treatment suitability is always confirmed after a physician assessment.
Are treatments painful?Clinical
Comfort levels vary between treatments and individuals. Many injectable treatments use topical anaesthetic or contain lidocaine to minimise discomfort. Your physician will explain what to expect before any procedure begins.
- Individual experience may vary. This is general guidance only — your physician will assess your specific situation during consultation.
What is the downtime after treatments?Clinical
Downtime varies significantly between treatments. Some procedures — such as certain injectables — involve minimal downtime, while others — such as laser treatments — may require a recovery period. Your physician will advise you on what to expect for your specific treatment.
- Downtime is assessed individually. Results and recovery periods vary between patients and treatments.
How long do results last?Clinical
Duration of results varies significantly by treatment type, product used and individual factors such as metabolism, lifestyle and skin type. Your physician will give you realistic expectations for your specific treatment during consultation.
- We do not promise specific outcomes. Results are individual and assessed case by case.
Where is SparkleSkin located?
SparkleSkin Polyclinic is located at:
1108 Al Amal St, International Business Tower
Business Bay, Dubai, UAE
Parking is available in the building. For directions, visit our Contact page or message us on WhatsApp.
What are your clinic opening hours?
[PLACEHOLDER — Clinic hours to be confirmed and approved before publication.]
For the most up-to-date hours, please message us on WhatsApp.
Is parking available at the clinic?
Parking is available in the International Business Tower building. For specific floor and entry point details, please contact us on WhatsApp before your visit.
Are the before and after photos real patients?Clinical
Yes. Every before and after image displayed on this website is a real SparkleSkin patient who has provided written consent for their image to be used. No stock images, filters or digitally altered images are used.
- Individual results vary. Images shown do not guarantee the same outcome for every patient.
Can I share my results for the website?
Yes — if you would like to share your results, please speak to our team during or after your visit. All images used on the website require written consent and are subject to medical review before publication.
What is your refund policy?Policy
[PLACEHOLDER — Refund policy to be confirmed and approved by clinic before publication.]
Is my personal information kept private?Policy
Yes. Your personal information and medical records are handled in accordance with our Privacy Policy. We never share identifiable patient information with third parties without consent.
For full details, please read our Privacy Policy.
Do you use cookies on the website?Policy
Questions marked Clinical have been reviewed and approved by SparkleSkin's medical team before publication. Answers are for general guidance only — they do not constitute medical advice, diagnosis or a guarantee of outcomes. Individual results and experiences vary. Treatment suitability is always confirmed after a physician consultation.
We are happy to
answer honestly.
If you could not find what you were looking for, send us a message on WhatsApp. Our team will respond clearly and without any pressure.
